The Commercial Tax Department (CTD) is the largest revenue generator of the state,
contributing over 60% of the state’s revenue.Currently, the CTD operates at the following levels:
   a. Head Office : Head Office is located in Hyderabad.
   b. Divisional offices: There are 14 Divisions in TS. Additionally, there are 2 Appellate Deputy Commissioner (ADC) offices and 4 ADC
offices at TelanganaCategory B:Issue of Forms and Certificates
   c. Circle Offices: There are 118(TS) Circles. Additionally there is an STU(30) Unit in every Division.
Commissioner, Commercial Taxes, Hyderabad is the Head of the Department and oversees the implementation
of the statutes administered by the Department under the overall supervision of Principal Secretary to Government.

The Commercial Taxes department endeavours to transform itself into an enterprise friendly entity and progressive tax administration with focus on greater transparency,
fairness and firmness to achieve highest tax efficiency through the use of information Technology combined with best tax practices.

The services provided by the Department have been classified into the following categories:-
   a. Category A: Registration Services
   b. Category B : Returns , Payment services
   c. Category C : Refund Services
   d. Category D:Issue of Statutory Forms

S.No	Service	Sub- Category	Time frame for delivery of service	Designation of officer Responsible for delivery of service
Category A: Registration Related Services( Online)
1	Issue of GST Registration Certificates	Issue of RC	As per Law	Deputy STO of the Circle Concerned
		Modification of Registration details	Online	Deputy STO of the concerned circle.
2	Profession Tax	RC	Online	STO of Concerned Circle
Category B: Returns & Payments Services ( Online)
3	Returns by Tax Payers (GST)	GST return	Online	Tax Payer
4	Tax Payment by Tax Payers (GST)	GST payment	Online	Tax Payer
5	Returns by Tax Payers ( Profession Tax)	PT Return	Online	Tax Payer
6	Payments by Tax Payers ( Profession Tax)	PT Payment	Online	Tax Payer
Category C: Refund Services ( Online)
7	Refund to Tax Payers (GST)	GST Refund	90 days	AC/DC/JC/Addnl CCT
Category D:Issue of Statutory Forms
8	Issue of statutory forms(VAT)	e- Waybills	Online Services
9	Issue of tax paid certificates		6 working days excluding date of application	AC/DC
10	Issue of certified copies of orders		6 working days excluding date of application	AC/DC
11	Non-certified copies of orders		Online	Tax Payer

S.No.		Name	Email	Phone
1	Public Information Officer under RTI Act 2005	PIO in each office	dc-legl@tgct.gov.in	9949998788
2	Appellate Authority (AA)	Next level authority	tg_addlcct_policy@tgct.gov.in	040-24651401
3	General queries /Help Desk	Through email or feedback facility on website	tg_ctdhelpdesk@tgct.gov.in	040-24600173
4	Call Centre/Help Line	Through email or feedback facility on website		1800-425-3787
5	Departmental website	https://www.tgct.gov.in

S.No.	Stakeholder	Relation with the stakeholder
1	Citizens	Third party information on tax compliance
2	Traders	RCs, Returns, Tax Payment, Statutory Forms, Tax Rate Information, Advance rulings, Audit and Assessment
3	Trade Associations	Trade Associations Periodical interaction on Trade issues
4	Transporters and Associations	Trade Associations Periodical interaction on Trade issues

Do’s and Don’ts for a Taxable Person
Do

1. Display name board with GSTIN at the entry of every place of business.
2. Display the registration certificate in a prominent place at every place of business.
3. Composition Tax Payer should mention “composition taxable person” on every signboard displayed at every place of business.
4. Submit information whenever there is change in particulars of registration.
5. Composition Tax Payers shall issue bill of supply and other registered Tax Payers shall issue tax invoice for every transaction of value more than Rs.200/-.
6. Take registration if the aggregate turnover in a financial year is more than Rs.20 lakhs or if the supplies are under compulsory category like inter-State supplies.
7. Issue Tax Invoice / Bill of Supply with the details and in the manner prescribed.
8. Issue E-waybill for supplies made or received as per the Rules.
9. Maintain true and correct account of books of accounts at each place of business.
10. File Returns furnishing the details of transactions by due date.
11. Pay taxes in accordance with the provisions of Act and Rules.
12. Pass on the benefit of reduction in rate of tax or benefit of input tax credit to the recipient.
13. Upholding highest levels of honesty and integrity in doing business and interacting with department

1. Do not collect taxes if you are not registered under GST.
2. Do not collect taxes at rates higher than the prescribed rate under the Act.
3. Do not collect tax if you are a composition Tax Payer.
4. Do not issue tax invoice if you are a composition Tax Payer.
5. Sale Price including GST should not exceed MRP.